Important: COGNIVOX will confirm the applicable refund terms before collecting payment. Do not pay unless those terms and the delivery method are clear to you.
Before digital access is delivered
If you request cancellation before course access or downloadable materials are supplied, contact us promptly. Unless nonrecoverable transaction costs or a different written term was disclosed before payment, COGNIVOX will review the request for cancellation and refund.
After access is delivered
Digital content can be used immediately and cannot be physically returned. Refund eligibility after credentials, links, files, or other access have been supplied depends on the order-specific terms accepted at purchase, whether content has been accessed, and applicable law.
Duplicate or incorrect charges
Report duplicate charges, an incorrect amount, or a payment made without the purchaser’s authorization as soon as possible. We will investigate and correct verified billing errors.
Technical access problems
If a verified technical problem on our side prevents access, give us a reasonable opportunity to restore access or provide an alternative delivery method. If we cannot deliver the purchased course, an appropriate refund or other remedy will be offered.
Course bundles
Experienced includes Beginner; Administrator includes Beginner and Experienced. A bundle is treated as one purchased digital package unless the order confirmation states otherwise. Accessing any included level may affect refund eligibility for the full package.
How to request review
Use the contact form or call +1 (505) 410-2415. Include the purchaser’s name, course, payment date, and reason for the request. Approved refunds are returned through the original payment method when practical; processing time can vary by provider.
Statutory rights
Nothing in this policy limits non-waivable rights available under applicable law.